Frequently Asked Questions

Return Procedure:

You can return products purchased from our company within 7 days under the following conditions:

• The product must be returned in its original box, with all accessories, booklets, and foams.
• The invoice and receipt (if paid by credit card) must be included.
• All gifts included with the product must also be returned in perfect condition.

Returns Cannot Be Made In These Cases:

• If the protective tape is removed.
• For products sold via special orders.
• For products customized upon the customer’s request.
• If the invoice and receipt are missing.

To purchase a product you like on www.ulusoyspor.com, click the "buy" link on the product details page. Fill in your personal and email information correctly on the page that appears. It is crucial to provide a valid email address, as the order number will be sent automatically to your email after the purchase.

Complete the required personal information on the payment page and proceed with the desired payment method.

The following page will show all the entered details, and your purchase will be completed. The order information and tracking number will also be sent to your email.

Unfortunately, our website serves wholesale customers only, and retail sales are not available. However, if you contact us, we can provide information about the nearest sales points.

If you forget your password, you can contact our customer representative. You can also request a new password by entering your registered email address.

Şifrenizi Unutmanız Durumunda Müşteri Temsilcimizle İletişime Geçebilir, Sistemimizdeki Mail Adresinizi Yazarak Mail Adresinize Yeni Şifre Talep Edebilirsiniz.

According to the consumer protection law, if a defect is identified by an authorized service within 30 days of the purchase, the consumer is entitled to a refund, exchange for a non-defective equivalent, a discount proportional to the defect, or free repair. If no defect is found by the authorized service, the law does not grant an unconditional return or exchange beyond 7 days from the purchase for remote or door-to-door sales.